Terms and conditions

Secure payment

Scotch Bonnet Records accepts payments via Paypal & WorldPay. Both payment options have their own security systems implemented when checking out an order.
This allows for a secure shopping experience, Scotch Bonnet Records Ltd does not hold or have access to payment information used to carry out an order on the website.
If we have any issues with card authorisation or payment errors we will contact you via email & try and resolve the issue as soon as possible.
Scotch Bonnet Records Ltd uses Secure Socket Layer Technology (SSL) to increase the security levels of browsing within our website.
Paypal - Terms & Conditions
WorldPay - Terms & Conditions
WorldPay - Fair Use Policy

Deliveries, returns and refunds

Shipping Costs
Shipping fees include handling and packing fees as well as postage costs. Transport fees vary according to the total weight of the shipment. We advise you to group your items in one order.
We cannot guarantee two distinct orders placed separately will be packed together so shipping fees will apply to each of them.
Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.
Boxes are amply sized and your items are well-protected.
The standard shipping costs do not cover any tracking number for orders under 2kg, so if you want one please select the tracked & signed option before checking out the order.

Delivery Estimated Times
Orders placed after 12 pm are generally packed on the next day.
UK 3 to 5 days from despatch
EU 5 to 12 days from despatch
USA 5 to 20 days from despatch
South America 15 to 45 days from despatch
Asia 5 to 20 days from despatch
Oceania 5 to 20 days from despatch

Returns and Refunds Policy
As a consumer you have automatic right of cancellation. This means that if for any reason you are unhappy with your purchase, all you have to do is return it to us in good condition within 14 days from the day you receive your order and we will issue a full refund for the price of the item.
We will be happy to refund the purchase price in full if the return is a result of our error or a defect. To make a return, please provide your order reference number and the reason for the return and wrap the package securely. Then send it to us at the address below:

Scotch Bonnet Records Ltd
1205 Argyle Street
G3 8TQ

Complaints Procedure

At Scotch Bonnet Records Ltd we are constantly striving to improve all aspects of our Customer Care and welcome your input. Should you have any comments please email shop@scotchbonnet.net

Privacy policy (click to see the full policy details)